Airtel launches India’s first integrated omni-channel cloud platform

Bharti Airtel is an important telecommunication service provider company, on behalf of which Airtel CCaaS (Contact Center as a Service) has been launched. It is the first omni-channel cloud platform in the industry, providing an integrated experience of all the contact center solutions an enterprise needs.

Solutions will be available at affordable rates

Nowadays, all the businesses associated with the need of contact center have to get different voice, cloud and software from many vendors, which costs a lot of money and also takes a lot of time. Airtel’s innovative CCaaS offering will help companies reduce these expenses.

Contact center management will be easier

The platform integrates the best of contact center software from leading providers including Voice as a Service (VaaS), Cloud, and Genesis. The platform will enable companies to avail contact center solutions at an affordable monthly price. The new CCaaS offering includes the best voice cloud and software services to simplify contact center management at an affordable rate.

Monitoring will become easier

With Airtel CCaaS, companies can now handle incoming and outgoing calls seamlessly. Calls can be diverted, queued, conference calls can be made. Calls can be redirected and cloud monitoring can be done on the cloud with all offices easily accessible from anywhere, at any time. This platform solves the problem of contacting multiple traditional vendors to procure services.